The Handling Note for Enquiries

The enquiry, step by step

Collaborative Intervention Services Ltd, Companies House No. 901107, of 3 Prospect Place, Westhill, Aberdeenshire AB32 6SY, holds the data described here. Telephone +44 7345 977294 and email [email protected] reach the same desk for any question about it.

Why data is processed and what basis carries it

The only source of personal data from this website is a written enquiry. It is processed to reply and, where work follows, to run the engagement; Article 6(1)(b) UK GDPR stands behind the reply and 6(1)(f) behind ordinary business correspondence.

The mechanics of the form

The form on the contact page transmits nothing by itself. It drafts a message in the visitor's own email programme; nothing pauses on the website and nothing is gathered in the background.

The content of a typical message

Name, phone number, email address and the message text — precisely the fields the form offers. Organisation names or attachments enter later, on request.

Who sees the message

The practice and the suppliers that host its email. Lists, marketing systems and other contractors receive nothing; no data is ever sold.

How long data is held

Enquiries that lead nowhere are removed with the next correspondence clear-out. Files of completed engagements are held to the point the law requires for accounting and claims and not one week beyond.

What writers usually raise

In this line of work, messages tend to describe a team or partner situation and ask whether the practice can take it on.

Rights you may use

Access, rectification, erasure, restriction and objection — state any of these in writing or by phone and the practice answers inside thirty days.

Complaints and their route

Raise the matter with the practice first. Beyond it, the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF supervises the field in the United Kingdom, and its own complaint process is open to you.